Postal Marketing:
If you would like to remove your personal details to prevent receiving postal marketing
sales@arlencf.co.uk or telephone 01162 640 777.Your details will be updated within 5 working days or sooner.
What are cookies, how do we use them and how to opt out?
A “cookie” is a bite-sized piece of data that is stored on your computer’s hard drive. They are used by nearly all websites and do not harm your system.
We use cookies to track your activity and help us to improve your experience when visiting our website. We can also use the information from cookies to tailor other forms of direct marketing, to ensure that you see information relevant to you and any current requirements. We can also use cookies to analyse traffic and for advertising purposes.
If you want to check or change what types of cookies you accept or opt out from cookies being used in the ways mentioned above, this can usually be altered within your browser settings.
Most web browsers will automatically accept cookies but if you would rather we didn’t collect data you can choose to reject some or all cookies in your browser’s privacy settings. Please be advised that rejecting all cookies means that you may not be able to use all functions of our website.
OUR LEGAL BASES FOR PROCESSING YOUR DATA.
Legitimate Interests:
Abridged Article 6(1)(f) of the GDPR states that we can process your data where it “is necessary for the purposes of the legitimate interests pursued by [us] or by a third party, except where such interests are overridden by the interests or fundamental rights or freedoms of [you] which require protection of personal data.”
Customer Data:
We think it reasonable that if you have communicated with us in the past or we have had meaningful contact with you within the past seven years that there is legitimate interest that you will continue to use our range of services.
We want to provide potential customers with the opportunity to hear about our services and request additional information. We therefore deem it that if you operate in a sector that regularly benefits from our services and your information has been made available in the public domain that we can contact you to advise you of our services. We will have an upfront and honest approach to this and provide you with the opportunity to opt out of any further communications from us.
Where we subscribe to third party services who collate and enter data relating to ongoing projects in our industry, we will deem it that you are in a position where you wish to be contacted regarding suitable services. We will therefore process your data for the purposes of direct marketing to establish if you have a requirement.
Where you have contacted us, we will process your request in line with our business processes and to provide you with the requested services. This will include processes such as arranging and attending your site and processing information that will enable us to design and install your solutions. Information obtained will be stored on our systems now and in the future to further enable us to process your requests and to keep you updated on services and company updates via forms of direct marketing.
Personal details may be used to for administrative purposes including invoicing and project
management.
Supplier data:
We store and process the personal data of individuals within your organisation to facilitate the receipt of services from you as one of our suppliers. We also hold your financial details, so that we can pay you for your services. We deem all such activities to be necessary within legitimate interests.
CONTRACTUAL.
Article 6(1)(b) gives us lawful basis for processing personal data where; “processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract”
In this context, a contract does not have to be a formal signed document, or even written down, if there is an agreement which meets the requirements of contract law. Broadly speaking, this means that the terms have been offered and accepted, you both intend them to be legally binding, and there is an element of exchange (usually an exchange of goods or services for money, but this can be anything of value)
Customer Data:
Where we and you have entered in a contractual agreement to deliver services we will process the appropriate and required information to do so. i.e. address details of the company and installation site. To provide a smooth and seamless service we will also deem it reasonable to process such information as appropriate to send updates on the progress of your contract with us. Some of these updates and notifications will be automated and sent from a third-party e-marketing system.
End User:
Where we have been requested to act as a sub-contractor to supply services to you as an end-user,we deem it appropriate to process any personal details provided to us to fulfil our contractual obligation to your supplier. We will also collect; directly from you, additional personal data to fulfil our processes and ensure a seamless service. We may also store and process personal data to provide additional services such as collections, deliveries and maintenance. Finally, data may be used on job completion to request feedback in the form of a survey or references, which enables us to confirm satisfaction or dissatisfaction with the work we have carried out, and action accordingly.
GLOSSARY.
Customer(s) – includes companies that have previously been supplied with products or services from ACF. Companies are also referred to as customers if they have previously contacted us to enquire about projects and services. Customers in the context of this privacy policy also refer to the companies that we deem appropriate to direct market with information about our services but may not have had previous communication.
Suppliers – refers to partnerships and companies (including sole traders), independent contractors and freelance workers, who provide services to us.
End-user data – refers to the personal data of individuals within a business where we have been requested to carry out contractual services, as requested by the end-user via a third-party supplier.
Sub-contractors – refers to independent limited companies, sole traders or LOSC who are contracted by us to carry out services on behalf of end-users.
General Data Protection Regulation (GDPR) – a European Union statutory instrument which aims to harmonise European data protection laws. It has an effective date of 25th May 2018, and any references to it should be construed accordingly to include any national legislation implementing it.
Website Users – any individual who accesses the ACF website.
To be read in conjunction with ‘Document Management Policy & Procedures’.
